Komputronik Biznes, a leading supplier and integrator of IT technology solutions for businesses in Poland, is refreshing its product and service portfolio. The amendments in the offer are the result of conclusions drawn from internal business analyses and studies of the needs of the company’s largest target customer groups. The refreshed offer addresses customer expectations more accurately and focuses the company’s resources on the most significant aspects of the services provided.
Komputronik Biznes is consciously changing the service model for selected services related to printer maintenance and modernization-installation services, which were previously carried out by its own network of service technicians. The existing model will gradually be replaced by a model based on cooperation with selected partners who have resources geographically available near service locations. Komputronik Biznes will also utilize a nationwide network of Komputronik franchise and agency stores, where competent service technicians are available. The changing macroeconomic environment, including delivery costs to the service location, continually motivates the search for flexible cooperation models, engaging local specialists.
“We consistently focus on tailoring our offer to the needs of our customers, but at the same time consider market realities. Market competition, coupled with rising labor and commute costs, spurred us to use flexible models to engage specialized resources locally. The changes concern only a fraction of our offer. In many areas, we plan dynamic development and investments into team competencies and a richer offer for clients” – explains Wojciech Buczkowski, CEO of Komputronik Biznes.
Key areas of operation
The refreshed Komputronik Biznes offer focuses on several strategic pillars. One of the most important areas of activity remains the execution of orders in the field of IT infrastructure supply, maintenance, and development, including server, network, and client services. Thanks to the extensive offer, the company will provide full support throughout the process – from designing and implementing infrastructure to comprehensive management. The company also offers professional support for processes of supplementing or fully replacing IT resources at clients as part of a comprehensive IT outsourcing offer.
We see increasing interest in our IT outsourcing and security offer, which addresses the growing demand of companies for external IT infrastructure management services as well as data protection and broader cyber-security. In the era of increasing digital threats and ensuring protection of sensitive data and resources, these services are becoming a key need for many companies from various industries.
“Our experience in this area, combined with access to state-of-the-art technologies and the high competencies of our specialists, allows us to offer the highest level of protection and quality of IT ecosystem management, providing attractive value to our customers,” adds Paweł Kobryń – Director of Projects and Implementations.
Komputronik Biznes continues to focus on executing expansion and modernization projects for server and network infrastructure, which naturally complement the outsourcing services provided and facilitate support of client’s IT resources throughout their life cycle. The cooperation with global manufacturers, verified by certificates and the highest partnership levels, and the company’s technical competencies allow the firm to engage in complex and complicated projects.
“We satisfy our customers’ needs in terms of server and network equipment administration; as well as managing operating systems and additional software that controls infrastructure and supports policies for privilege mechanisms and high-level security maintenance. This enables our clients to securely operate in the digital world, implement their digitization strategies for business processes and provides a friendly environment for focusing on developing their business,” – emphasizes Michał Greś, IT Infrastructure and Outsourcing Implementation Department Manager.
The next key element of the offer is offering and implementing software solutions – both products of recognized manufacturers, of which Komputronik Biznes is a partner, such as Enova365 – a comprehensive solution for managing company resources (ERP class software), DocuWare and JobRouter (solutions for managing digital documents and document circulation and approval processes), as well as its own portfolio of solutions – MovarchDS system – integrated management of content displayed on any digital screens, NetCorner – an advanced e-commerce ecosystem for medium and large companies (online stores and B2B eCommerce platforms), as well as Sezam – a highly innovative and advanced product offer management tool for eCommerce ecosystems operating in an international environment and using innovative systems supporting dynamic pricing and other trends of modern digital trade, including AI technology. Thanks to these solutions, we provide our clients with knowledge and tools for comprehensive digital transformation, which includes both process automation and support in managing key operational areas of companies. The Komputronik Biznes offer and rich experiences in implementation, integration, and system adjustment, including creating intermediary systems (API type) between various ERP, DMS, and eCommerce systems, allow the company to be supportive in planning, implementing, and maintaining complex and complicated digital ecosystems.
“The systems we offer have been fully production-tested in the most competitive industries and applications. The eCommerce systems, created and developed by Komputronik SA for over 25 years, represent mature solutions, tested under demanding competitive conditions, ensuring smooth operation in the real digital economy. Thanks to our countless experiences, we can deliver the most effective solutions to clients, create integrations and customize to their individual needs. Implementing our solutions contributes to increased efficiency in our clients’ operations, as well as to operational cost reduction and better resource management. Our experiences and product offer guarantee that we address the digital future of our customers’ business, something we firmly believe in and consistently invest in,” says Sławomir Sitarski, Software Business Manager.
The company also continues to offer print outsourcing services, providing solutions calculated based on the actual number of printed pages. “Our approach to print outsourcing is based on operational excellence, which uniquely provides simplicity and savings for customers in ensuring print performance. We support them in their pursuit of reducing costs, while also providing reliability and access to modern print technologies,” comments Michał Drechny, Sales Director.
Komputronik Biznes continues to maintain its improved offer to utilize its e-commerce platform in supporting simplified client IT equipment purchase processes for large organizations and system-wide loyalty and reward platform implementations, not only in terms of logistics and sales service and after-sales, but also in terms of providing an attractive offer of purchasing electronic equipment.
“Automation of purchasing processes on the part of our contractors is a significant component of supporting their operational goals and simplifying repeatable processes. Modern B2B platforms we continuously develop offer make it easier for our clients to carry out repeatable purchasing processes and allow integration of our solutions into their own process chain” – says Elżbieta Burzyńska, Business Client Sales and Support Team Leader.
In addition, the company announces the expansion of the loyalty program platform functionality to address the differentiated needs of global customers, opening up prospects for system-wide implementation on an international scale, thus increasing the presence of its solutions on foreign markets.
Stability and development
Komputronik Biznes confirms that all current areas of activity function without disruptions, and contracts are and will be carried out according to the declared support level. Changes in the offer and how it is implemented only adapt to current market requirements.
“We are confident that our refreshed strategy will help us strengthen our position in the market and shape an offer perfectly tailored to customer expectations. These changes will benefit both us and our business partners,” concludes Sebastian Pawłowski Deputy CEO of Komputronik Biznes.
Source: https://managerplus.pl/komputronik-biznes-redefiniuje-swoja-strategie-biznesowa-47576
