The results of EY’s survey “How Polish Companies Implement AI” show that in 2025, three out of four (74%) organizations reduced hiring as a result of implementing artificial intelligence. AI is also pushing employers to invest in upskilling their existing teams: 62% of companies make AI tools available to most of their employees, and nearly half (43%) train entire teams in this area.
“The development and implementation of artificial intelligence affects most areas of business operations, including HR departments. As our study shows, nearly one third of companies are introducing AI solutions in this area. Some see this technology as a way to handle repetitive and simple tasks, some use it as a safeguard against declining talent availability, and others deploy AI to increase employee engagement,” says Katarzyna Ellis, Partner at EY Poland and Leader of the People Consulting Team.
Fewer jobs for the least experienced
As part of AI implementation, companies operating in Poland most often delegate repetitive tasks that require little experience to the technology, while simultaneously limiting recruitment for entry-level positions.
According to the EY study, one in three organizations (35%, unchanged versus 2024) restricts hiring for roles that do not require significant experience, and 29% limit recruitment for positions involving routine activities. As a result, an “AI gap” may emerge—a skills gap caused by the lack of junior roles.
“How the development of artificial intelligence will affect the labor market has been debated for a long time. Organizations are eager to use new technologies to carry out simple tasks, giving up on hiring less experienced employees. However, companies must be aware that such actions will lead to a shortage of people who could fill the skills gap left by employees who are promoted or retire,” Katarzyna Ellis adds.
Implementing AI is not enough
To maintain a competitive edge, organizations must equip employees not only with the right tools to optimize work, but also develop their technological competencies. Nearly 90% of companies currently invest in AI training, 7% plan such investments, and only 3% do not undertake any related initiatives.
“Companies understand that technology without knowledge will not deliver the expected results. That is why investments in training and initiatives supporting technology adoption are now just as important as implementing the tools themselves. This approach makes organizations better prepared for the challenges of digital transformation, and enables employees to actively participate in the change process, using technology to increase efficiency and innovation in their work,” says Wioletta Marciniak-Mierzwa, Director in the People Consulting Team at EY Poland.
AI is firmly established in HR
AI solutions are being implemented in 30% of HR departments. This is a significant increase compared with 2024, when 18% of organizations used artificial intelligence in this area. HR is among the fastest-adopting functions—only IT (from 33% in 2024 to 51% in 2025) and cybersecurity (up by 12 percentage points) recorded higher or comparable growth.
“Artificial intelligence opens up new opportunities for HR—it can streamline recruitment, personalize employee skills development, and introduce innovative solutions into day-to-day work. At the same time, it creates challenges for organizations related to redefining talent management strategies and managing the risk of an AI gap. The future belongs to companies that can create a work environment where technology and human potential complement each other,” Katarzyna Ellis concludes.
About the survey
The survey “How Polish Companies Implement AI” was conducted for EY by CubeResearch among 499 Polish companies: 45% operate in manufacturing, 33% in services, and 22% in trade. 56% of respondents represented mid-sized companies and 44% large companies. The third edition of the survey was carried out in the last quarter of 2025.
